Description
Eastern is hiring a Customer Support Specialist serving as the first line of response for customer inquiries about bank products, services, accounts, policies, and procedures. The role handles inbound calls, and at level III may also handle chat and email, resolves customer issues, maintains product and regulatory knowledge, meets service and sales goals, and works independently in remote or onsite settings. The posting lists a starting rate of $21.00 and prefers customer service or call center experience, PC and data-entry skills, strong communication, and schedule flexibility.
