Description
InfoTrack is seeking a Customer Support Specialist to deliver exceptional customer experiences and ensure clients maximize the value of their legal tech solutions. This remote role involves developing a comprehensive understanding of legal tech, gaining client knowledge, utilizing client success tools like Salesforce and Dialpad, resolving customer concerns, providing technical support, tracking case resolutions, maintaining interaction records, acting as the voice of the customer, participating in performance meetings, assisting with tasks, contributing to team success, and collaborating across departments. The ideal candidate is passionate about technology, possesses excellent communication skills, is computer-savvy, proficient in Microsoft Office, and preferably knowledgeable about the legal services industry.
