Description
Lucidya is seeking a Customer Support Specialist to join their global customer support team. The specialist will serve as the primary point of contact for customers, resolving issues, guiding users through the platform, and ensuring positive interactions. They will collaborate with Technical Support and Engineering teams to troubleshoot problems, escalate complex issues, and contribute to continuous improvement of the customer experience. The role requires fluency in Arabic and English, strong problem-solving skills, and experience in a SaaS environment.
