Description
MailerLite is hiring a Customer Support Specialist to handle complex technical and customer-facing cases, investigate root causes, coordinate with Technical Support and Engineering, identify churn and product-friction patterns, support Spanish localization, improve self-serve resources, and consult customers on MailerLite features. The role requires 2+ years of B2B SaaS customer support experience, English and European Spanish fluency, knowledge of email marketing and related technologies, and experience with Intercom and Slack. It is remote-first for candidates based in EMEA or Asia-Pacific, with two shift options and a yearly gross salary of 30,000–37,000 USD.
