Description
Mercury is hiring a Customer Support Specialist to handle user questions, account requests, product guidance, bug reporting, partner-bank communication, help articles, and support-process improvements. The role requires at least two years of customer experience or support experience, strong empathy and communication skills, and a fixed Monday–Friday schedule from 11:00 a.m. to 8:00 p.m. Pacific Time. Base salary ranges from $43,300 to $58,400 USD depending on the employee’s location, with equity and benefits included.
