Description
Moss is hiring an entry-level Customer Support Specialist for its Operations team in Berlin. The role supports German customers through phone, chat, and email; develops product knowledge across financial workflows and payments; solves complex customer problems; collaborates with Compliance, Product, Risk, and other Operations teams; and contributes to process and data improvements. Candidates should be recent graduates or junior professionals with a relevant bachelor’s degree or comparable experience, native-level German, strong English, and an interest in FinTech and operational excellence. The position offers a career path from Junior to Senior Specialist, internal mobility, equity, and other benefits.
