Description
Payhawk is hiring a Customer Support Specialist to provide responsive and proactive support for its spend-management platform. The role handles customer queries by email and chat, troubleshoots technical issues, analyzes product malfunctions, guides customers through features, tracks physical-card deliveries, maintains internal records, collaborates with Product and Customer Success teams, and contributes to help-center content. Candidates need at least two years of customer support experience, preferably in payments or finance, fluent Bulgarian and English, experience with case or ticket management systems, and strong communication and problem-solving skills. The position offers paid leave, flexible working hours, remote-work opportunities, and exchange opportunities to other Payhawk offices.
