Description
Payhawk is hiring a Customer Support Specialist to provide responsive and proactive support for its AI-powered spend-management platform. The role handles customer queries by email and chat, troubleshoots technical issues, analyzes product malfunctions, guides customers through features, tracks physical-card deliveries, maintains internal records, and collaborates with Product, Customer Success, and other teams. Candidates need at least two years of customer support experience, preferably in payments or finance, fluent Spanish and English, experience with case or ticket management systems, and strong communication and problem-solving skills. The position offers paid leave, flexible working hours, remote-work opportunities, and exchange opportunities to other Payhawk offices.
