Description
Plenti is hiring a Customer Support Specialist to serve as the first point of contact for customers through phone, chat, and email. The role involves resolving enquiries, troubleshooting issues, escalating complex matters, explaining products and policies, collaborating with teammates, and providing customer insights for process and product improvements. Previous customer service, contact center, or financial services experience is desirable, along with strong communication, problem-solving, conflict-resolution, CRM, and digital communication skills.
