Summary from listing
Practice by Numbers is hiring a full-time Customer Support Specialist in Gurgaon to serve as the primary post-launch support contact for dental practices in the United States and Canada. The role owns customer issues across chat, email, and phone; guides customers through platform workflows and configurations; troubleshoots technical issues; escalates complex matters; captures feedback; and maintains support records. The position requires at least two years of customer support or customer experience experience in a SaaS or technology company, strong communication and troubleshooting skills, familiarity with support tools, and willingness to work EST or PST hours. Benefits include mediclaim coverage and direct collaboration with company leadership on organization design, scaling strategy, and growth initiatives.
