Customer Support Specialist at PushPress

PushPress is hiring a Customer Support Specialist to serve as the first line of support for gym owners using its SaaS platform. The role owns incoming Intercom chats, triages and resolves issues, escalates what cannot be resolved, maintains queue hygiene, validates support content, tracks recurring patterns, and collaborates with L1 and L2 teammates. Applicants need 1–2+ years of customer support, customer success, or client-facing SaaS experience, strong written communication and troubleshooting skills, and Pacific Time availability; fitness or gym-management software experience is preferred. Benefits include equity, paid time off, medical, dental, and vision coverage, retirement matching, life insurance, family leave, and work-from-home and wellness stipends.