Description
Roadie is hiring a full-time Customer Support Specialist to provide phone, email, and text support to customers, partners, users, and community members; troubleshoot delivery issues; monitor deliveries; manage non-standard situations; and use Salesforce and internal tools to resolve problems. The role requires at least two years of customer service experience, strong communication and problem-solving skills, and availability for evenings, weekends, and holidays. It is remote-first, offers company-paid health insurance and other benefits, and is not eligible for visa sponsorship.
