Description
Skydropx is hiring a Customer Support Specialist to manage customer cases through its Support MX area, resolve inquiries via CRM and other tools, track performance indicators, escalate complex or critical issues, and maintain documentation and supplier relationships. The role requires a bachelor's degree in a relevant field, at least two years of similar experience, advanced Excel, and preferred SQL and HubSpot skills. It is a 100% on-site position in Tampico, Mexico, with a Monday-to-Friday schedule and one on-call Saturday every four weeks.
