Description
The Customer Service Specialist will respond to customer inquiries by phone, email, and chat; provide product, service, and policy information; handle complaints and follow up on resolved issues; process orders, returns, and other customer transactions; maintain interaction records; escalate complex issues; and collaborate with internal teams. The role prefers prior customer service or support experience and requires strong communication, problem-solving, interpersonal, computer, and CRM skills, along with the ability to work under pressure and manage multiple tasks.
