Description
Swap is hiring a Customer Support Specialist to serve as the frontline support voice for merchants, resolving issues across shipping, orders, payments, account configuration, returns, and platform setup. The role involves troubleshooting, investigating escalated cases, collaborating with Product, Operations, Engineering, and Account Management teams, documenting recurring issues, improving internal processes, and maintaining knowledge-base articles. Candidates should have 2–3+ years of customer support experience, strong troubleshooting and communication skills, familiarity with e-commerce platforms, and the ability to collaborate across teams.
