Summary from listing
Syntax is hiring an IT Service Desk Specialist to serve as a first-level support contact for customers, handling incidents, service and change requests, user administration, SAP, Microsoft Office, Cisco VPN, telecommunications, and general client/server support. The role includes ticket triage, error analysis, coordination with second- and third-level support, ITSM project support, knowledge-base documentation, and participation in 7x24 international support. Candidates need vocational IT training or comparable experience, broad IT knowledge, strong communication and customer-service skills, basic ITIL knowledge, and excellent German and English proficiency. The position offers flexible working models, home office, global travel opportunities, and benefits.
