Summary from listing
Syntax is hiring an IT Service Desk Specialist to serve as a first-level support contact for customers, handling incidents, service and change requests, user administration, troubleshooting, ticket documentation, and coordination with second- and third-level support. The role also supports ITSM transitions, creates knowledge-base documentation, and works within a 7x24 international team. Candidates need vocational IT training or comparable experience, broad IT knowledge, customer support experience, strong communication skills, basic ITIL knowledge, and excellent German and English skills. The position offers flexible working models, home office, global travel opportunities, and benefits.
