Customer Support Specialist at Withings

Department: Customer Support

Language

Setup: Hybrid
Location: Issy-les-Moulineaux, Île-de-France
Level: mid
Posted: May 11, 2026

Description

Withings is hiring a Customer Support Specialist to serve as the primary technical support contact for its B2B Health Solutions products and partners. Based in Issy-les-Moulineaux, France, the role reports to a Boston-based manager and requires strong English and French fluency, technical expertise, escalation and SLA management, knowledge engineering, SOP and support-asset creation, partner onboarding, project leadership, and KPI analysis. The position requires 2–3 years of customer support experience in hardware, SaaS, or HealthTech, with healthcare experience preferred.

Required Skills

Product expertise
Escalation management
Knowledge engineering
SOP creation
Data analysis
Technical writing
Process optimization

Additional Information

Required Previous Experiences: 2–3 years of customer support experience in hardware, SaaS, or HealthTech
Preferred Qualifications: Healthcare industry experience

Benefits & perks

Joining one of the pioneers and global leaders in connected health—a multi-award winner at the Consumer Electronics Show.
Contributing to innovative and ambitious projects shaping the future of healthcare, within an agile and constantly evolving environment.
Joining an international company—a member of the FrenchTech 120—with teams based in Issy-les-Moulineaux, Boston, Hong Kong, and Shenzhen.
Participating in the continuous improvement of our products and services by beta-testing them prior to launch—particularly during our many sports sessions with colleagues.
Enjoying a wide range of benefits: stock options, a smartphone and computer of your choice, discounts on cultural and sports activities, an on-site company restaurant, and much more.
Collaborating with passionate colleagues and celebrating every success together!
All applications are reviewed regardless of a candidate’s ethnic origin, opinions, beliefs, religion, gender, sexual orientation, or health status. Withings is committed to providing and guaranteeing
Note to Applicants: As your direct manager and core team are based in Boston, please submit your application and CV in English.

About Withings

Withings

Information

Delivering reliable medical, health and wellness data with a better experience. We take the complication out of running a digital health program thanks to our smart health solutions.

Open roles: 46
New in 30 days: 6

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