Description
The Customer Support Specialist serves as the first point of contact for customers through phone, email, and ticket channels, independently identifies and resolves technical issues, prioritizes cases, routes complex issues, documents findings, maintains the knowledge database, and collaborates with specialist teams. The role is available at Junior and Professional levels, with onboarding in Jena followed by increasingly independent home-office work of at least 32 hours per week. Applicants should have a technical or medical qualification or relevant experience, strong German communication skills, and interest in AI tools; English is an advantage. Benefits include flexible working hours, home office, career development, health insurance, and other employee perks.
