Description
tomedo is hiring a Customer Support Specialist to serve as the first point of contact for customers by phone, email, and ticket. The role focuses on identifying technical issues, resolving them independently, prioritizing cases, routing complex issues, documenting findings, maintaining the knowledge base, and collaborating with specialist teams. It is available at Junior and Professional levels, with onboarding in Jena followed by increasingly independent work from home, and requires strong German communication, technical or medical qualification or relevant experience, and familiarity with ticketing and practice-management systems.
