Description
Webbing is hiring a full-time customer support professional for its 24/7 telecom and IoT connectivity support team. The role responds to customer inquiries through Zendesk and other channels, troubleshoots basic technical and operational issues, manages tickets under SLA guidelines, escalates complex cases, communicates professionally in English, follows workflows, and contributes to knowledge-base documentation. The position requires education in telecommunications, IT, or a related technical field, fluent English, and preferably at least one year of customer support experience. It involves rotating shifts, with possible work-from-home arrangements after probation, and offers a gross salary of 1,400–1,600 EUR plus potential night-shift and public-holiday pay, social benefits, medical insurance, and other perks.
