Description
The Customer Support Specialist-Bilingual provides first-call resolution for Spanish-speaking customers, prospective customers, and branch personnel through telephone, email, secure messages, chat, and other approved channels. The role handles retail and some commercial banking inquiries, account transactions, telephone and online banking support, debit-card services, message responses, product promotions, and routine operational duties. It requires bilingual English-Spanish communication, knowledge of bank operations and regulations, computer and terminal skills, and the ability to work confidentially in a fast-paced environment. The schedule is Monday through Friday from 11 a.m. to 8 p.m., with availability to work every other Saturday from 9 a.m. to 4 p.m.
