Description
Coinbase is hiring a Customer Support Specialist II for its Premium Support team to serve as a subject matter expert for high-value customers. The role owns complex, end-to-end customer issues across phone, messaging, and email; investigates root causes; resolves problems; identifies proactive needs; partners with subject matter specialists; and communicates with internal and external stakeholders. It requires at least three years of customer support or customer success experience in financial services, crypto, or technology, knowledge of blockchain and cryptocurrency markets, and full-time in-office presence five days per week with availability for nights and weekends. The position offers a target annual base salary of ₱798,300, with possible bonus eligibility and medical, dental, and vision benefits.
