Customer Support Specialist (Incident Resolution) at RateHawk

Department: Customer Operations

Language

Compensation

€750/mo

Setup: Remote - Kazakhstan
Type: Full-time
Level: not_specified
Posted: Sep 24, 2026

Description

RateHawk, a fast-growing international travel-tech company, is seeking a Customer Support Specialist (Incident Resolution) to resolve client issues, advise on bookings, communicate with various stakeholders, and utilize CRM systems. The role emphasizes English proficiency, strong soft skills, quick learning ability, and tech requirements. It offers remote work flexibility, competitive compensation, continuous learning opportunities, and access to corporate perks.

Required Skills

English Proficiency
Soft Skills
Quick Learner

Additional Information

Preferred Qualifications: Kindness, empathy, stress-resistance, politeness, and responsibility.
Ability to learn quickly and stay results-focused.
A functioning computer and microphone.
Understanding of the travel business and booking systems is an advantage!
Translation Company Name: RateHawk

Benefits & perks

### What We Offer:
Remote Work:** Work from the comfort of your home.
Great Team:** Join a young and active team of super specialists.
Flexible Schedule: **2 days-on after 2-days off.
Competitive Salary:** Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI.
Challenging Tasks: **Tackle interesting and ambitious tasks that will elevate your professional skills.
Continuous Learning: **Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
Perks: **Enjoy corporate discounts on hotels and other services.
### The Process:
1. **Application and Assessment:** You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
2. **Meeting with HR: **A friendly chat with our HR team.
3. **One minute Internet Speed Test: **Just to make sure you’re all set for remote work.
4. **Interview results and offer!
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If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!