Description
Qualineo is hiring a Customer Care & Quality Specialist to provide first-line technical support to customers, manage and track support tickets, identify recurring questions, update customer resources and knowledge-base materials, and escalate complex situations to customer success managers. The role also involves monitoring support KPIs and participating in projects to improve customer experience and scalability. Candidates should have at least a two-year post-secondary qualification, SaaS customer-relations experience, CRM or similar tool proficiency, and strong communication skills; healthcare-sector knowledge is an asset. The position is based in Lille and includes health insurance and other employee benefits.
