Customer Support Specialist, Media Intelligence Digests at muckrack

Compensation

€1,600/mo

Setup: Remote
Location: Plovdiv, Plovdiv
Type: Full-time
Level: entry
Posted: Sep 3, 2026

Description

Muck Rack is hiring a Customer Support Specialist, Media Intelligence Digests to own the daily execution and delivery of time-sensitive media intelligence digests for client accounts. The role includes quality assurance, client review-window coordination, troubleshooting, account-specific workflow expertise, cross-functional collaboration, and operational improvements. It is based in Bulgaria, supports North American morning operations, and requires 12:00 PM to 8:00 PM Bulgaria time. The gross monthly salary is approximately 1,600+ EUR, with benefits including medical, dental, vision, disability, and life insurance.

Required Skills

Quality assurance
Time management
Written communication
Problem-solving
SaaS products
Media monitoring

Additional Information

Required Previous Experiences: At least 1 year of experience supporting time-sensitive operational workflows in customer support, operations, editorial operations, media operations, or a similar environment
Experience managing multiple concurrent priorities while consistently meeting deadlines
Experience working directly with customers or customer-facing deliverables
Experience following documented operational procedures while identifying opportunities for continuous improvement
Preferred Qualifications: Experience supporting SaaS products or subscription-based services
Experience in media monitoring, media intelligence, journalism, publishing, or editorial environments
Experience performing editorial review or quality assurance
Familiarity with CRM systems, ticketing platforms, or workflow management tools
Experience documenting operational procedures and process improvements
Experience working with globally distributed teams
Experience managing multiple client accounts with recurring delivery schedules