Description
Pliant is hiring a remote Customer Support Specialist to resolve complex B2B payment issues for finance directors and CEOs, investigate root causes, triage AML/KYC and fraud alerts, manage service recovery for high-value accounts, reproduce technical errors, and configure card and accounting integrations. The role requires at least two years of experience in B2B customer support, operations, or fintech, familiarity with CRM and back-office tools, basic financial concepts, and strong communication skills. It is ideally based on the West Coast of the United States and offers remote work, benefits, and a Pliant Card.
