Description
CPI Security is hiring a full-time, in-office Customer Support Supervisor to lead and develop Customer Support Advisors, manage call center operations, handle escalated customer issues, monitor performance metrics, and support urgent technical and service needs. The role requires a high school diploma or equivalent, at least two years of supervisory experience, strong customer service and communication skills, and proficiency with Microsoft Office; call center, Salesforce, and workforce management experience are preferred.
