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Customer Support Supervisor at datamark-inc

Location
Chennai, Tamil Nadu
Type
Full-time
Level
lead/mgmt
Posted

Description

Customer Support Supervisor role leading a nearshore or offshore 24/7 blended voice and chat support team for DATAMARK travelers and loyalty-program members. The supervisor manages daily operations, escalations, quality, workforce adherence, reporting, and knowledge/process updates while coordinating with travel suppliers and internal product, engineering, finance, and customer-success teams to resolve urgent booking, travel-disruption, and service-recovery issues.

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