Description
CAI Software is hiring a Customer Support Team Lead for its Maritech cloud ERP solution serving the seafood industry. The role leads and develops a regional customer support team, manages performance and SLA metrics, oversees quality and knowledge-base processes, escalates complex customer issues, and partners with Customer Success, Product, Engineering, and Implementation teams. The position requires 7+ years of SaaS support, customer success, or shared services experience, 3–5+ years managing a support or service delivery team, strong Norwegian and English communication skills, ERP platform experience, and familiarity with case-management systems.
