Description
Lead and manage a LATAM customer support operation for an iGaming brand, including building a call centre, supervising support agents, setting workflows and KPIs, managing schedules and performance, handling escalations, and coordinating with CRM, Retention, and VIP teams. The role requires extensive customer support and iGaming experience, knowledge of casino and sportsbook operations, LATAM payment methods and communication styles, native-level Spanish, and upper-intermediate English. It is full-time with flexible hours and remote options, and includes comprehensive health insurance.
