Description
Rocket Money is hiring a Customer Support Team Leader within Operations to coach and develop a team of Operations Associates, manage chat and email support volume, resolve escalations, and drive process improvements that improve member experience. The role requires 3+ years of customer service experience, demonstrated leadership or team lead experience, and familiarity with support and reporting tools such as Looker and Intercom. The schedule is Tuesday through Saturday, 9am to 5pm in either Pacific or Mountain Time, with a salary range of $60,000 to $75,000 plus bonus and benefits.
