Description
The Customer Service Technical Support Representative serves as the primary technical interface for customers, distributors, installers, and dealers regarding remanufactured engines and transmissions. The role provides phone and email technical support, guides installers through installation and electronic control-system procedures, troubleshoots mechanical, hydraulic, and electrical issues, evaluates warranty eligibility, manages RMA and repair-versus-replace decisions, and collaborates with Operations, Quality, and Engineering. The position requires an associate’s degree or equivalent ASE certification, 3–7+ years of automotive service, technical support, field service, or remanufacturing experience, and strong knowledge of automatic transmissions, engines, diagnostic codes, service manuals, and scan tools.
