Description
Mphasis is hiring a Customer Service VIP Specialist for its Platinum Team to serve as a customer advocate, resolve escalated inquiries, transform negative experiences, maintain service availability, document interactions in CRM systems, and communicate with internal and external stakeholders. The role requires at least two years of customer service, account management, customer success, or telecom customer service experience, along with CRM proficiency, analytical ability, and comfort working in a secure workspace. Preferred qualifications include leadership experience, billing and product support, technical troubleshooting, and prior telecom call-center experience.
