Description
Johnson Health Tech North America is hiring a Customer Technical Support Specialist I to troubleshoot hardware, software, connectivity, firmware, account access, machine operation, orders, shipping, returns, warranties, and replacement requests for connected fitness products. The role supports customers by phone and email, documents interactions in ticketing systems, identifies recurring issues, collaborates with internal teams, and meets response-time, resolution, quality, and customer-satisfaction goals. A high school diploma or equivalent is required; 1–2 years of customer service, call center, or technical support experience is preferred, along with experience troubleshooting connected devices and order management. The position pays $19 per hour and includes health and dental insurance, life insurance, a 401(k), time off, product discounts, and wellness programs.
