Description
Johnson Health Tech is hiring a Customer Technical Support Supervisor to lead a team of technical support professionals serving primarily commercial customers. The role focuses on coaching and developing support representatives, recruiting and onboarding, monitoring performance and customer experience metrics, resolving escalated issues, improving processes, and contributing to department strategy. Candidates need a bachelor's degree or equivalent education and experience, at least two years of customer technical support experience, leadership experience, strong communication and problem-solving skills, and Microsoft Office proficiency.
