Description
The Customer Technology Support Representative provides technical and how-to support for Gordon Food Service internal and external customers through telephone, email, and instant messaging. The role handles second- and third-level application support, troubleshoots technology issues, enters call information, mentors call-center staff, and provides overflow support. It follows a Monday-through-Friday 9:00 a.m. to 6:00 p.m. schedule with a weekly after-hours on-call rotation and a hybrid arrangement of four office days and one remote day.
