Customer Trust Specialist at Legora

Department: IT

Compensation

$151,300 – $204,700/yr

Setup: On-site
Location: San Francisco, California
Type: Full-time
Level: mid
Posted: Sep 15, 2026

Description

Legora is hiring a Customer Trust Specialist to own customer-facing security, privacy, compliance, and AI-governance questions for legal teams. The role manages security questionnaires, RFPs, trust portals, evidence repositories, DPAs, subprocessor and model-provider disclosures, audits, and response automation while partnering with Information Security, Privacy, Legal, and Go-to-Market. It requires 3–5+ years of relevant experience, strong customer-facing judgment, and an in-office five-day workweek in San Francisco.

Required Skills

Security questionnaires
AI governance
SOC 2
ISO 27001
GDPR
NIST AI RMF
DPAs
Subprocessor management
Questionnaire automation

Additional Information

Required Previous Experiences: 3–5+ years of experience in customer trust, security GRC, security assurance, third-party risk, or a closely related customer-facing security or compliance role
Experience owning complex, high-stakes B2B relationships with security, procurement, and legal stakeholders
Preferred Qualifications: Familiarity with SOC 2, ISO 27001, GDPR, NIST, DPAs, and subprocessor management
Exposure to AI governance and assurance, including the EU AI Act, ISO/IEC 42001, NIST AI RMF, model-training, data retention, and AI-subprocessor disclosure
CISA, CISM, CISSP, or ISO 27001 Lead Implementer / Lead Auditor certification
Experience with trust and GRC tooling such as Vanta, Drata, SafeBase, OneTrust, Conveyor, or Loopio
Understanding of cloud security, data-handling fundamentals, access, encryption, and data residency
Background in SaaS, AI, or legal technology environments

About Legora

Legora

AI for lawyers

Legora is the collaborative AI powering lawyers to review and research faster, draft smarter, and advise with precision. Legora adapts to your ways of working, unlocking team and machine collaboration at scale.