Description
Hawk is hiring a Customer Value Partner to own the full lifecycle of a portfolio of enterprise customers, from initial scoping and implementation through ongoing value realization, adoption, and expansion. The role combines customer success, delivery, project management, commercial outcomes, executive relationship management, and the use of AI and agentic AI tools to prove customer value and drive retained and expanded revenue. Candidates need at least five years of customer-facing experience in B2B enterprise software, a track record managing accounts at $500K+ ARR, strong SaaS delivery knowledge, and comfort operating at the C-suite level.
