Description
Hawk is hiring a Customer Value Partner to own the full lifecycle of enterprise customer accounts, from initial scoping and implementation through ongoing value realization, adoption, and expansion. The role combines customer success, engagement management, and delivery/project management, with responsibility for delivery planning, commercial outcomes such as GRR and NRR, usage optimization, AI-enabled reporting, executive relationships, and credibility in pre-sale conversations. Candidates need at least five years of relevant customer-facing experience, a track record managing accounts at €500K+ ARR, strong SaaS and enterprise software delivery knowledge, and hands-on experience with AI and agentic AI tools.
