Description
THG Ingenuity is hiring a CX Apprentice - Operations for a 12-18-month Customer Service Specialist Level 3 apprenticeship. The role escalates complex customer queries, monitors CX performance metrics, investigates recurring issues, coordinates with Logistics, Compliance, and BI, maintains knowledge-base and process documentation, supports quality monitoring and coaching, and contributes to service-improvement projects. Applicants need strong communication and problem-solving skills, resilience, an interest in customer service and continuous improvement, and GCSEs or equivalent at Grade 4 or above in English and Maths, or Functional Skills Level 2. The apprenticeship is fully funded, includes off-the-job training, a competitive salary, and wellbeing and employee benefits.
