CX: Customer Success Specialist at PushPress

Department: Customer Experience

Setup: Remote
Type: Full-time
Level: mid
Posted: Jan 23, 2026

Description

PushPress is hiring a Customer Success Specialist to own the full lifecycle of Grow, its CRM and marketing automation add-on built on GoHighLevel. The role combines White Glove onboarding, retention support for at-risk clients, and technical escalation of CRM, automation, integration, and A2P/SMS issues. Candidates need 2–3+ years of SaaS technical support, implementation, or customer success experience, direct GoHighLevel or comparable CRM experience, strong CRM fluency, and strong communication skills. Benefits include equity, paid time off, medical, dental, and vision coverage, a 401(k) match, life insurance, family leave, and work-from-home and wellness stipends.

Required Skills

GoHighLevel
Workflow Builder
Automations
Integrations
A2P/SMS
Retention

Additional Information

Required Previous Experiences: 2–3+ years of technical support, implementation, or customer success experience in SaaS
Direct experience with GoHighLevel or a comparable CRM/marketing automation platform
Preferred Qualifications: Prior retention or high-stakes client conversation experience
Fitness industry or PushPress product experience
Experience with A2P/SMS compliance and carrier registration
Translation Company Name: PushPress

About PushPress

PushPress

Gym Management Software51-200

PushPress is an all-in-one gym management software platform that helps CrossFit gyms, BJJ gyms, yoga and pilates studios, and other fitness business owners manage members, automate billing, grow revenue, and deliver a branded member app experience.