Summary from listing
Capitec is seeking a Client Experience Lead to own end-to-end client experience design and delivery across Fraud and Anti-Money Laundering journeys. The role combines service design, journey mapping, behavioural psychology, data and research, stakeholder management, and risk-aware client experience strategy across multiple business units. It requires at least six years of experience in client experience, service design, or CX strategy, along with a relevant tertiary qualification in Industrial Engineering or Business Management.
