Summary from listing
The Customer Experience Model Performance Manager will integrate Allianz Partners' Lines of Business and Business Units into a global Voice of Customer initiative by deploying and upgrading VoC tools, coordinating implementation and user testing, delivering training, analyzing customer feedback and insights, tracking CX KPIs, and leading cross-functional projects. The role supports customer journey improvement, action planning, and the adoption of customer-centric practices while working in an AI, data, analytics, and cloud environment.
