Description
OLIPOP is hiring a CX Operations Analyst to serve as the operational backbone of its omnichannel customer experience organization. The individual contributor will manage cross-functional CX initiatives, configure and maintain backend customer service and order-management tools, oversee third-party logistics and fulfillment relationships, manage payment and fraud operations, improve the customer journey and subscription experience, develop AI-enabled automation, and produce voice-of-customer reporting. The role requires 5–8 years of relevant experience, hands-on experience with helpdesk, ERP, ecommerce, and 3PL systems, and experience building conversational customer service automation workflows. It reports to the Sr. Manager, CX & Loyalty Marketing and offers $62,000–$78,000 plus bonus; the role may be fully remote.
