Description
PayPay is hiring a Customer Support Operations Manager to lead process improvement and operational transformation for its outsourced customer support center. The role focuses on analyzing performance metrics, identifying and resolving operational issues, designing workflows and business requirements using AI and automation, establishing KPIs, and coordinating with internal stakeholders and outsourced providers. It is primarily based at the Sapporo center with remote work combined with office attendance, and requires experience in performance analysis, business planning and transformation, and AI or automation projects.
