Summary from listing
Allianz Partners is hiring a CX Program Lead Global to own end-to-end CX and Voice of Customer (VoC) implementation initiatives, from scoping and requirements definition through coordination, technical acceptance, and go-live. The role focuses on the technical and evolutionary side of the VoC platform, including platform upgrades, model enhancements, governance, roadmap planning, ticket management, stakeholder engagement, and ad hoc data analysis. It reports to the Head of CX Onboarding and Monitoring Hub and requires a relevant master's degree, CX or customer service improvement experience, VoC program experience, strong analytical and communication skills, and familiarity with ABS and other legacy platforms.
