Description
Comfrt is hiring a CX Social Representative to provide hands-on after-sales customer support across its TikTok Shop ecosystem. The role handles refund-only requests, chargebacks, disputes, returns, exchanges, cancellations, shipping issues, lost or damaged shipments, and product reviews, while maintaining SOP compliance, accurate internal trackers, and timely escalations. The position may also include live chat support and requires strong written communication, attention to detail, platform navigation, organizational skills, and problem-solving ability. It is fully remote and includes company-covered health insurance, paid time off, a 401(k) match, and product discounts.
