Description
EatClub is hiring a CX Special Projects & Capacity Manager to own the preparation and operational response to customer demand spikes, campaign launches, outages, and other high-volume events. The role builds flexible contractor capacity, incident response playbooks, routing and communication systems, campaign readiness processes, and AI-assisted operational tools, while coordinating CX, Product, Engineering, and Payments and tracking volume, backlogs, and customer outcomes. It requires at least three years of customer support experience beyond the frontline, strong cross-functional communication, data-driven workload analysis, and experience coordinating people and outcomes without formal authority.
