Description
Coinbase is hiring a CX Supervisor for its Customer Experience team supporting Coinbase Financial Services Europe Ltd (CBFSE) in Cyprus. The role leads CX agents and QA analysts across phone, chat, and email, owns the quality assurance framework for Cyprus, and ensures customer communications meet MiFID and CySEC regulatory standards. The position requires regulated financial-services customer experience leadership, compliance knowledge, coaching ability, and Cyprus-based availability aligned to operating hours, with a base salary range of €34,295 to €36,100 plus potential equity, bonus, and benefits.
